Contact Us
We're here to help! If you have any questions, issues, or feedback about ComicChar Designer, please don't hesitate to reach out to our support team.
Response Time
We strive to respond to all inquiries within:
- Critical Issues: Within 4 hours during business hours
- Billing & Payment Issues: Within 24 hours
- General Inquiries: Within 48 hours
- Feature Requests: We read all feedback, though individual responses may vary
Before Contacting Support
To help us assist you more quickly, please include:
- Your account email address
- A detailed description of the issue
- Screenshots or error messages (if applicable)
- Steps to reproduce the problem
- Your browser and device information
Frequently Asked Questions
How do I request a refund?
Please email billing@comicchardesigner.com with your order details. Refunds are subject to our refund policy.
How do I cancel my subscription?
You can cancel your subscription anytime from your account dashboard. Navigate to "Pricing" and click "Cancel Subscription". You'll retain access until the end of your billing period.
Why is image generation failing?
Common reasons include: insufficient credits, server maintenance, or invalid prompts. If the issue persists, contact pengtrym@gmail.com with details.
Can I use generated images commercially?
Yes! All generated images are yours to use for personal or commercial purposes. See our Terms of Service for details.
How do I delete my account?
To delete your account and all associated data, email privacy@comicchardesigner.com with your request. We'll process it within 7 business days.
We're Here to Help!
Our team is committed to providing excellent customer service. Don't hesitate to reach out— whether you have a question, need technical assistance, or just want to share feedback about your experience.
Thank you for choosing ComicChar Designer! 🎨